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These Terms of Use ("Terms") govern your use of the Travel Closet Concierge service provided by The LUEQ®. Please read these Terms carefully before placing an order. By using our service, you agree to abide by these Terms. If you do not agree with these Terms, please do not use our service.

1. Order Placement:

  • Orders for our Travel Closet Concierge service should be placed at least 3 weeks in advance of your travel date. This advance notice is necessary to ensure that your selections are carefully prepared and delivered in a timely manner.

2. Refunds and Exchanges:

  • All items provided through our Travel Closet Concierge service are non-refundable. Exchanges are only permitted within 12 business days from the date of delivery.

  • To be eligible for an exchange, items must be in their original packaging, unworn, and free from damage.

3. Inspection and Refunds:

  • Once returned items are received, please allow up to 10 business days for a thorough inspection.

  • If the returned items meet our criteria, a refund will be processed to your original payment method. Please note that refunds may take additional time to appear in your account, depending on your financial institution.

4. Damaged or Missing Items:

  • If you receive items that are damaged or if any items are missing from your order, please contact our customer support immediately. We will work to resolve the issue promptly and provide appropriate assistance.

5. Termination or Modification of Service:

  • The LUEQ® reserves the right to terminate, modify, or suspend the Travel Closet Concierge service at any time without prior notice. This includes the ability to cease providing the service in its entirety or to specific users.

6. User Responsibilities:

  • Users are responsible for providing accurate and up-to-date information when placing orders. Users are also responsible for promptly returning items in accordance with these Terms.

7. Privacy and Data Security:

  • The LUEQ® values your privacy and the security of your personal information. Please refer to our Privacy Policy for information on how your data is collected, used, and protected.

8. Changes to These Terms:

  • The LUEQ® reserves the right to amend or modify these Terms at any time. Updated versions of these Terms will be posted on our website and will be effective upon posting.

9. Contact Us:

  • If you have any questions or concerns regarding these Terms or the Travel Closet Concierge service, please contact us.


By using the Travel Closet Concierge service, you acknowledge that you have read, understood, and agreed to these Terms of Use. Your use of the service is subject to these Terms, so please review them regularly for any updates or changes.

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