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REFUND POLICY

"The elegance of cashmere, blended with the essence of our French heritage, offers an experience that is unparalleled. It is the culmination of a love affair with the finest materials and the pursuit of perfection. Our brand is a tapestry of tradition and innovation, where every touch, every detail, and every design is conceived to indulge your senses."

Here is a comprehensive guide to help you navigate The LUEQ's return policy with ease.

Initiating Your Return: If, for any reason, you wish to return an item purchased from The LUEQ within 14 days of the delivery date, follow these simple steps:

  1. Contact Customer Service: Initiate your return request by sending an email to marketing@branndet.com. In your email subject, clearly state "Refund Request: Order Number." This subject line will help the customer service team process your request promptly.

  2. Await Return Authorization: Once your request is received, The LUEQ's Customer Care team will review it and provide you with Return Authorization if your request is approved. This authorization is crucial for processing your return. Be sure to wait for this before proceeding with your return.

  3. Prepare Your Item: Before returning the item(s), ensure they are in their original condition, with tags and packaging included. Items that do not meet these conditions may not be approved for return, and you may not receive a refund. Carefully follow any additional instructions provided in the Return Authorization email.

Return Processing Time: After shipping your return to The LUEQ's warehouse, please allow up to 10 business days for the return to be processed. The processing time may vary based on factors such as the volume of returns. It's essential to be patient during this period.

Return Denial: If your return does not meet the conditions outlined in the return policy—such as the item(s) being in their original condition or the 14-day return window being exceeded—the item(s) will be sent back to you. In such cases, your return request will be denied.

Refund Confirmation: Upon the successful processing of your return, The LUEQ will issue a refund to the original payment method you used for the purchase. You will receive a Refund Confirmation email, which serves as proof of your refund and details the amount reimbursed.

Payment Method and Refund Processing Time: The time required for processing your refund may vary depending on the payment method you used for your purchase. Here are the different payment methods and their processing times:

  • Credit Card: If you used a major credit card, such as Visa, MasterCard, American Express, or JCB, for your purchase, your card was likely debited at the time of the order placement. Refunds for credit card payments will be processed accordingly.

  • PayPal: If you opted for PayPal as your payment method, your refund will be processed with the same simplicity and efficiency that characterizes PayPal's digital wallet.

  • Apple Pay: For those who chose Apple Pay, this payment method offers a secure and straightforward checkout process. Refunds for Apple Pay purchases will follow suit.

Undisbursed Refunds: In the rare instance that you receive a Refund Confirmation email but do not find the refund in your account, The LUEQ recommends taking the following steps:

  1. Contact Your Bank: Initiate contact with your bank and inquire about the status of the refund. Your bank will have records and updates on the transaction.

  2. Customer Care: If your bank is unable to locate your refund, or you require further assistance, reach out to The LUEQ's Customer Care team. They will guide you through the necessary steps and offer support in resolving the issue.

The LUEQ's return policy ensures that your shopping experience remains seamless and stress-free. The guidelines provided by the company help customers understand the return process, and the clarity of the policy contributes to a positive shopping experience.

Remember that a smooth return process relies on following the steps outlined in this comprehensive guide. Should you have any questions or concerns regarding the return process or require further assistance, The LUEQ's dedicated Customer Care team is available to assist you.

This guide equips you with the knowledge you need to understand The LUEQ's return policy, ensuring that your shopping journey with The LUEQ is enjoyable and hassle-free from start to finish.

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